RSNav is currently short of staffs and suffering from logistics disruption as adverse effect from the Hong Kong situation. Please understand that there could be unforeseen delay. Currently, e-mail response time is 72 hours to 144 hours. Only one person is handling about 40 e-mails per day. Your patience is much appreciated.
RSNAV introduced new main cable with newly attached USB stabilizer. With new cable, you don't need to worry about the floppy USB filter that makes any USB connection unstable. New harness comes with small box with a button. If you press the button, it will switch to USB laptop download mode for firmware upgrading . With the button released, it will work as USB filter and it will secure your USB connectivity stable. You don't need the separate filter anymore. See parts section for new item.
2G MMI RSNAV device is available, however, expect production delay of one week or so as we just began producing units. Thus, fulfillment time frame for 2G MMI devices are 15 to 30 days.
EU customs policy has been changed that you must send your defective item to us FIRST, and we CANNOT send a replacement first. If we send a replacement before you have a proof of exportation for old defective unit, Customs will charge you minimum 100Euro of VAT for the new incoming replacement. In order to prevent this, RSNAV WILL NOT SHIP REPLACEMENT FIRST TO EU UNTIL THE OLD DEFECTIVE UNIT HAD BEEN RETURNED. YOU MUST KEEP YOUR PROOF OF EXPORTATION TO AVOID ANY CUSTOM CHARGES.
RSNAV Android Systems
RSNAV Standalone Systems
CUSTOMER SERVICE HOURS
Mon - Fri, 10:00 AM to 6:00 PM (U.S Eastern time)*
*For general inquiries, allow up to 48~72 hours to be answered. For technical support while in an installation, Call us 1-802-552-3053(Pre-arranged calls only).
Shipping and Customs
Shipping takes averagely 10 to 15 days to Europe and North America due to Chinese Government Export Control, except Standalone Smartphone Interface Product. Warranty shipping(Replacement) could take up to 30 days. Customs and duties are not included in the price and shipping. For EU, custom charges are averagely €80~180 depending on country.