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Daniel's mother will have a surgery next wednesday(21st). So Daniel may not be available to answer your calls, questions, and emails around the date. Allow up to 5(five) days until he replies to your e-mail. Thank you for your understanding and don't hesitate to write to rsnav01@163.com if you have a questions.

If your e-mail to support@rsnav.com, android.service@rsnav.com, or android.shipping@rsnav.com is rejected automatically, then forward the mail to 'rsnav01@163.com'. We are investigating this issue now. Sorry for the inconvenience. (04-15)

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Daniel KIM, Chief of Operation, is lately diagnosed with an illness that requires extra care for next few months and it may require him to have a surgery. RSNAV Support Team, comprised of Mr. Leo Hwang, Mrs. May Xia, is doing their best to give you a first response, but they are yet highly experienced as Daniel KIM. Thus, please expect delayed response from Daniel KIM as his working capability is now limited. If you do not receive your answer from him after five days you sent an e-mail, then please write again with subject line start with [Daniel]. Please note that he may not answer back if it is rather simple questions or shipping inquiries or a matter that support team can provide a good response. We appreciate your kindness toward him.

Currently there is industry wide part shortages e.g. LCD panels, certain Automotive ICs. Despite we are trying our best to fulfill your order as soon as possible, we can't ship your order for S3 systems in the usual processing time of 48 hours, but it may take additional time up to a week. Thus, from the date you place an order to the delivery to your doorstep would take up to a month. If you would like to get your shipment estimation, please write to android.shipping@rsnav.com

Due to part shortages, a price increment is expected in anytime. As of 12th, March, we advise that the price would change without notice anytime soon. We shall not compensate any price difference in any circumstance from this time forward.

Please 'DISABLE' DUAL CLUTCH SUPPORT IN SETTINGS - SYSTEM - FACTORY SETTINGS - MCU SETTINGS.

From 10th. March firmware, this option has been revised as 'CANBUS debug mode' and it should be disabled for cars with dual clutch transmission and dynamic steering control module. By default, it is Enabled for other types of cars.

Explanation: Dual Clutch Support Mode is actually reversed now. So it means if you are seeing differential error, you need to 'disable' the dual clutch support contrary to what it says in the manual. (Affected to all S3 units shipped prior to March, 2021)

This will be fixed later and we will change dual clutch support mode wording to 'CANBUS debug mode = Enable/disable'.

Once again thank you for the member who found this and we are sorry for this confusion.

DHL Hong Kong informed us today that they have suspended 0.5-5kg delivery services for European routes.

RSNAV will decide the best courier available for European routes based on paid shipping fee.

All order using Fedex to Europe routes are required to provide consignee's Tax ID(and/or VAT number or Social Number). If required ID or permit number is not available, RSNAV will choose EMS as an alternative and transit time will be prolonged accordingly.

RSNAV reserves the right to change shipping methods at its discretion to ensure a safe and successful delivery to you. We are making every effort to minimize any unexpected changes or charges, but due to current worldwide shipping challenges, your shipping may take longer or additional payment may be required.

For France, If you choose YUN express, credit card transaction or PayPal transaction, a receipt is required to be provided for Direction générale des douanes et droits indirects. In this case, we need to report the full value. As of 2021, many European destinations are moving towards a customs policy similar to France. In particular, YUN Express will be affected by this. RSNAV will try to work through this with your best interest in mind, but we are required to observe laws and regulations. We would like to remind you that Taxes and Duties are entirely the responsibility of the buyer and their local government laws and RSNAV does not have any control over it.

For RSNAV S2, S3 Android system installation and technical questions , please write to support@rsnav.com

RSNAV.com is operated by a very small team of dedicated staff. Despite our small team, we are in the process of growing our team to be able to help you quicker and more efficiently. Due to the popularity of our products we are experiencing a growth that is proving challenging to keep up with. Please be patient as we grow to better server you in the future.

We highly recommend joining the RSNAV group in Facebook, where Daniel monitors posts and questions on a frequent basis, even when outside of his office. Being a user community, there are also a growing number of RSNAV users that are very eager to help others.

Do not message Daniel or the RSNAV page using Facebook Messenger. It is NOT monitored and questions posted through messenger will not be read or answered. Please refer to the Contact Us page for the most appropriate email address to send your questions to.

Thank you, the RSNAV team.

How fast are products shipped? Why isn't my tracking number working yet?

Currently, RSNAV factories are sending out orders in the same day or 48 hours later at the latest, but the current worldwide logistics capacity is worsening due to COVID.

Estimated delivery is currently taking 2.5 ~ 3 weeks for the S3 models, and up to 2 weeks for the standalone system.

At this time, the average waiting period with DHL is between 7 to 14 days. This means that for at least 7 business days your tracking number will be shown as 'Not yet picked up'. This is beyond our control, until such time as the worldwide shipping companies are able to increase their capacity.

Rsnav.com reserves the right to cancel a device registration if payment is cancelled or declined after shipping its products to a customer.

For example, if you file a chargeback, RSNAV.com will cancel your device registration. This will result in the device functionality being suspended. Once the device has been suspended, Every 5 minutes, an 'inactivation warning' will appear on the screen on the affected RSNAV Android device. For Standalone devices, there will be a limited functionality until the required payment information has been provided to RSNAV.com. Rsnav.com will not reinstate any device that has not been properly and fully paid for.

There is no way to retain a fully working RSNAV device without paying for it properly and in full. Any attempt to short pay, or steal the product from RSNAV.com will be met with a quick response. We will pursue all attempts to defraud RSNAV.

DO NOT PURCHASE FROM RSNAV.COM IF YOU DO NOT AGREE OR DO NOT UNDERSTAND THE TERMS AND CONDITIONS AS DESCRIBED ON THE RSNAV.COM WEBSITE.

last revised July, 14th, 2020