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For RSNAV S2, S3 Android system installation and technical questions , please write to support@rsnav.com

This new e-mail address is to designed to answer frequently asked questions within 24 hours from the reception. If required, your question sent to this address will be escalated into Daniel KIM, Chief of Operation.

12.3" display shape has been changed to following as of 15th, January, 2021

As of 15th, January, RSNAV unify the choices of the screen frame trim into Piano Black finish only. The Silver frame trim is no longer available. The pedestal cover will be still available in both 'Matte Black Finish' and 'Piano Black Finish' as your choices. 

New coin holder replacement MMI knob for Concert/Symphony radio system will be included as standard content ONLY from 22nd, January.

Along with this change, now sound output is changed to regular 3.5mm style aux output and you need to plug this audio plug into your aux port under centre armrest or glove compartment MMI port using 'AUX to AMI adaptor cable'.

We are now taking pre-orders for 2G MMI High devices and the scope of delivery is about two weeks from the pre-order dates.

See B8 8.8, 10.25, 12.3 inch listings for 2G MMI products.

RSNAV.com is operated by very small numbers of crews. Despite we are attempting to increase our human resources, our capacity is not meeting popular demand.

It is highly recommended to join our user community in Facebook, where Daniel monitors frequently even when he is outside his office. Also, fellow owners are helping each other a lot. (Do not message Daniel or RSNAV page using Facebook Messenger. It is NOT monitored and being answered.)

How fast do you ship? Why aren't my tracking number working?

Currently, RSNAV factories are sending out every orders in the same day or 48 latest, but world logistics is worsening. Estimated delivery is taking 2.5 ~ 3 weeks now for S3, and up to 2 weeks for the standalone system.

At this time average 'waiting period' with DHL is 7 to 14 days. This means that at least for 7 business days tracking number would be shown as 'Not yet picked up'.

Rsnav.com reserves the right to cancel a device registration if payment gets cancelled or declined after shipping its products.

For example, if you file a chargeback, Rsnav.com will cancel your device registration, and this will result in the suspension of using the device. In every 5 minutes, 'inactivation warning' will be appearing on the screen after next scheduled software update for Android devices. For Standalone devices, there will be a function limitation on each update until you submit necessary information to us. Rsnav.com will not reinstate any device that is not properly paid.

There is no way to retain fully working RSNAV device without paying for it properly. Don't attempt to swindle us. We do go after. 

DO NOT PURCHASE FROM RSNAV.COM IF YOU DO NOT AGREE OR HAVE A DOUBT ON ABOVE WARNING AND ALL THE TERMS AND CONDITIONS IN RSNAV.COM WEBSITE.

revised on and in force from July, 14th, 2020.