EU customs policy has been changed that you must send your defective item to us FIRST, and we CANNOT send a replacement first. If we send a replacement before you have a proof of exportation for old defective unit, Customs will charge you minimum 100Euro of VAT for the new incoming replacement. In order to prevent this, RSNAV WILL NOT SHIP REPLACEMENT FIRST TO EU UNTIL THE OLD DEFECTIVE UNIT HAD BEEN RETURNED. YOU MUST KEEP YOUR PROOF OF EXPORTATION TO AVOID ANY CUSTOM CHARGES.
New HW3.5 is expected about in a month from now. Changes are USB filter now being supplied as external will be integrated. CANBUS decoder will be changed with what is currently being used in our A3 ,Q3 model which is marginally better than current one. Nevertheless, new CANBUS may be unstable until we finish debugging. Currently for B8 Android systems, we are using existing CANBUS which has a bug of not working well on cars with rear parking sensor only option. Daniel will decide if new CANBUS will totally replace the current one in the week of 18th, August.
2G MMI model for B8 is getting delayed because above mentioned new CANBUS decoder is not working well on B8 but fine with C6.
HW3.0 RSNAV Android Systems are being shipped with updated USB cable harness. However, due to the limited number of the cable initial stock, the priority will be given to orders with carplay/android auto dongle purchase. You may receive older cable if you opt out for the carplay/android auto dongle from us. It is the buyer's responsibility to ensure he or she would receive the updated cable or not.
2G MMI High models for C6 A6, S6, RS6, Q7 are available now.
RSNAV Android Systems
RSNAV Standalone Systems
CUSTOMER SERVICE HOURS
Mon - Fri, 10:00 AM to 6:00 PM (U.S Eastern time)*
*For general inquiries, allow up to 48~72 hours to be answered. For technical support while in an installation, Call us 1-802-552-3053(Pre-arranged calls only).
Shipping and Customs
Shipping takes averagely 10 to 15 days to Europe and North America due to Chinese Government Export Control, except Standalone Smartphone Interface Product. Warranty shipping(Replacement) could take up to 30 days. Customs and duties are not included in the price and shipping. For EU, custom charges are averagely €80~180 depending on country.