Service delay notice

RSNAV is closed from 19th to 21st September, 2021 for Chinese Thanksgiving holidays. There will be no shipping or order processing in this period. Thank you.

Parts supply is still bad and it will continue to be so at least for another year. Even standalone interfaces that used to be unaffected by this automotive IC shortage is now being affected. Currently, average waiting time for S3 is a month and standalone also can be delayed up to 3 weeks. Allow the lead time of a month for your purchase, and there is no way for us to expedite. The IC shortage is a industry wide problem since Covid-19. It will be gone someday, but it is still with us.

Daniel KIM, the head of operation at RSNAV.com, came back to work and slowly resuming business. he was experiencing COVID-19 vaccination side effects.

Nevertheless, there is a huge backlogs of e-mails for him to review the case and comment/act correspondingly. We appreciate your understandings on this delays.

DHL to EU is temporarily unavailable from 17th, July, 2021(Important)

DHL requires all parcels sent to EU countries to provide IOSS numbers as of 17th, July, 2021. We are still applying and have not yet approved it. Therefore, we will ship all EU parcels be sent via YUNEXPRESS, it will be safer, but slower. Fedex is available at extra price.

User Manual in the wiki is outdated and being rewritten.

RSNAV S3 user guide video by Daniel KIM

Watch on youtube to jump into the subject that you have question or interested into.

For RSNAV S2, S3 Android system installation and technical questions , please write to support@rsnav.com

Looking for fast help from other RSNAV users, want to help others? Please join our user community! The link to the dedicated Facebook group is in the left menu.

RSNAV.com is operated by a very small team of dedicated staff. Despite our small team, we are in the process of growing our team to be able to help you quicker and more efficiently. Due to the popularity of our products we are experiencing a growth that is proving challenging to keep up with. Please be patient as we grow to better server you in the future.

We highly recommend joining the RSNAV group in Facebook, where Daniel monitors posts and questions on a frequent basis, even when outside of his office. Being a user community, there are also a growing number of RSNAV users that are very eager to help others.

Do not message Daniel or the RSNAV page using Facebook Messenger. It is NOT monitored and questions posted through messenger will not be read or answered. Please refer to the Contact Us page for the most appropriate email address to send your questions to.

Thank you, the RSNAV team.

Frequently Asked Questions

How fast are products shipped? Why isn't my tracking number working yet?

Except the standalone interface line product, from the date you place an order to the delivery to your doorstep would take up to A MONTH for All Android system products. This is due to forementioned LCD and IC shortages at the industry. This situation is likely continue until late 2022.  

At this time, the average waiting period with DHL is between 7 to 14 days. This means that for at least 7 business days your tracking number will be shown as 'Not yet picked up'. This is beyond our control, until such time as the worldwide shipping companies are able to increase their capacity.




Rsnav.com reserves the right to cancel a device registration if payment is cancelled or declined after shipping its products to a customer.

For example, if you file a chargeback, RSNAV.com will cancel your device registration. This will result in the device functionality being suspended. Once the device has been suspended, Every 5 minutes, an 'inactivation warning' will appear on the screen on the affected RSNAV Android device. For Standalone devices, there will be a limited functionality until the required payment information has been provided to RSNAV.com. Rsnav.com will not reinstate any device that has not been properly and fully paid for.

There is no way to retain a fully working RSNAV device without paying for it properly and in full. Any attempt to short pay, or steal the product from RSNAV.com will be met with a quick response. We will pursue all attempts to defraud RSNAV.

DO NOT PURCHASE FROM RSNAV.COM IF YOU DO NOT AGREE OR DO NOT UNDERSTAND THE TERMS AND CONDITIONS AS DESCRIBED ON THE RSNAV.COM WEBSITE.

last revised July, 14th, 2020