Important Announcement

**Remove the dummy SIM card!**

Please be advised that our factory shipped most S3 units with China telecom top-up simcard in the sim slot which is used for final testing stage, and it turned out it is bounding to US Verizon network randomly (no data service working because the sim has 0$ top up and in roaming mode ) This will results in WiFi not working(because mobile data is preferred data source). Please remove the SIM card or disable the mobile network feature in Android settings if you are not subscribed to mobile data service.

For S2 devices with screen related glitches, please download an appropriate MCU below and update it following the instruction at Wiki.rsnav.com

For 8.8 inch S2 devices

For 10.25, 12.25 inch devices

We are currently working on the major maintenance update for S2. It will be ready in this month. 

C7 RMC debugging is nearly complete. 

RSNAV will try to send out all the remaining reservations by 23rd, September. 

For individual shipping schedule inquiry, please write to 'android.shipping@rsnav.com'. Do not ask Standalone interface shipping schedule here. Standalone interfaces are all in stock and being sent within 3 business days. 

With coming Chinese Fall Festival Holiday(1st October to 7th October) order cut off is mid-night 24th, September. 

Orders placed between 25th, September and 7th October will be processed from 8th, October

Daniel has minor surgery schedule on 25th, September thus, RSNAV.com is closed from 25th, September to 1st October. After that there will be just simple answering on e-mail until 8th, October. 

Do not send any return between 15th, September and 8th, October unless arranged already. Your return grace period is automatically extended over this period. This is to prevent parcel loss in the long holidays. WE ARE NOT RESPONSIBLE FOR ANY LOSS OF INCOMING PARCEL AT THIS PERIOD. DO NOT TEST YOUR LUCK. 

Notice of strict policy enforcement(must read!)

RSNAV.com lost $65,000USD alone for 2019, due to frauds and the closure of its primary factory.

To protect the business,

Shipping paid is not refundable in any circumstance, except 'no-posting from RSNAV', like eBay Purchases('You pay to try' basis).

Refund will be made after cancellation fees.

No replacement device can be sent before you return the faulty device. We cover all shipping fees if and only if you truly received a defective item.

RETURN SHIPPING LABEL IS NOT PROVIDED ON UNDER ANY CIRCUMSTANCES. RETURN LABELS ARE NOT QUALIFIED TO PASS CUSTOMS INSPECTION THUS RSNAV DOES NOT HAVE ABILITY TO ISSUE A RETURN LABEL OUTSIDE CANADA.

KEEP YOUR SHIPPING RECEIPT FOR ANY RETURN. WE WILL REIMBURSE YOUR COST OF RETURN IF AND ONLY IF YOU HAD RECEIVED A DEFECTIVE ITEM AND WE RECEIVE THE MERCHANDISE BACK. UNAUTHORIZED RETURNS WILL BE REFUSED AS THE RECEPTION.

We reserve the right to designate a proper return address. Our instruction for return presides any generic instruction from PayPal or your Credit Card Company. It is simple. We pay back to you when we get our merchandise back. 

 Any failure of following the return instruction from Rsnav.com affiliates will result in refusal of warranty, deduction of the cost incurred by failing to follow Rsnav.com instruction. Rsnav.com is not responsible any damage to you and your property by not following instruction from its authorized representative in writing.

Rsnav.com reserves the right to cancel a device registration if payment has not been completed or declined after shipping its products.

For example, if you file a chargeback, Rsnav.com will cancel your device registration, and this will result in the suspension of using the device. In every 5 minutes, 'inactivation warning' will be appearing on the screen after next scheduled software update. Rsnav.com will not reinstate any device that is not properly paid.

Special clue for RSNAV brand Android Systems 

The primary purpose of Rsnav.com Android system is an Android compatible car infotainment system screen replacement, not, CarPlay or Android Auto receiver.

FOR RSNAV ANDROID SYSTEM PRODUCT, THE FAILURE OF RUNNING APPLE CARPLAY OR ANDROID AUTO SERVICE IS NOT A VALID REASON FOR RETURN, REFUND OR WARRANTY CLAIM.

Apple CarPlay/Google Android Auto feature is not the service or product manufactured and designed by Rsnav.com and its factory. CarPlay and Android Auto on any of Rsnav.com Android System is offered without any warranty.

Unless it is approved by rsnav.com representative that the cause of CarPlay and Android Auto failure is likely to be a failure of Rsnav.com Android system itself, you cannot claim any warranty solely because CarPlay/Android Auto is not working as you expect.

For example, you are NOT allowed to claim any warranty against Rsnav.com when Rsnav.com Android System is working normally and performing expected functions such as, but not limited to, working as GPS receiver, running Android Navigation apps, playing music over Bluetooth or internal/external memory, playing movie files in common format, and running common Android Apps that does not require special hardware or service, but only failing to run Apple CarPlay or Google Android Auto properly.

The buyer's purpose of purchasing whether expressed explicitly or implicitly is NOT a valid reason for any return, refund, or warranty service. For example, "I purchased Rsnav.com Android system solely on the purpose of running Apple CarPlay or Android Auto and CarPlay or Android Auto is not working as I expected" is not an allowed reason for the return, refund or warranty service for Rsnav.com Android System.

For example, Allowed reasons are like followings (However, not limited to those): Android system arrived broken or Android system hardware is not turning ON properly or working properly.(e.g. Screen is randomly turning on and off and/or the screen shows electrical noise patterns in general Android mode.)

 In case of CarPlay or Android Auto service failure due to the failure of Rsnav.com supplied third party product and service such as zBox, AutoPlay USB dongles, Head unit Reloaded, Rsnav.com will refund only the cost of the third party product and service. 

APPLE INC, AND GOOGLE INC ARE PROVIDING SUCH SERVICE WITHOUT ANY WARRANTY THAT IT WILL WORK AS EXPECTED. NONE OF CAR MANUFACTURER IS ALLOWING THE BREACH OF CONTRACT OF THE SALES BECAUSE CARPLAY OR ANDROID AUTO IS NOT WORKING AS EXPECTED.

RSNAV CANNOT BE HELD RESPONSIBLE FOR CARPLAY OR ANDROID AUTO SERVICE MALFUNCTION AS THE NATURE OF THE SERVICE IS PROVIDED WITHOUT ANY WARRANTY.

ALSO, CARPLAY AND ANDROID AUTO IS HEAVILY RELYING ON HOST MOBILE PHONE AND THEIR INSTABILITIES IS COMMON ISSUE IN AUTOMOTIVE INFOTAINMENT SYSTEM INDUSTRY IN GENERAL THUS, RSNAV.COM IS FREE OF ANY LIABILITY ON THE ISSUE OF CARPLAY AND/OR ANDROID AUTO.

BY PURCHASING FROM RSNAV.COM, YOU ARE AGREEING THE TERMS AND CONDITIONS ABOVE AND ON THE LEGAL PAGE OF RSNAV.COM. IT IS SOLELY THE BUYER'S FREE WILL THAT YOU PURCHASE ANY PRODUCT FROM RSNAV.COM AND RSNAV.COM CLEARLY NOTED THAT APPLE CARPLAY AND GOOGLE ANDROID AUTO SERVICE IS NOT GUARANTEED FEATURE OF ITS ANDROID PRODUCT. CONSEQUENTLY, YOU CERTIFY THAT YOU ARE INFORMED ABOUT THIS SPECIAL TERMS AND CONDITION AND AGREED BY PURCHASING FROM RSNAV.COM. UNLESS THE LAWS OF QUEBEC PROHIBITS, THE TERMS AND CONDITIONS IN RSNAV.COM PRESIDES ANY OTHER REGULATION OR LAW OF BUYER'S JURISDICTION OF HIS/HER PRIMARY RESIDENCE. THE JURISDICTION OF ALL TRANSACTION IN RSNAV.COM IS QUEBEC, CANADA.

DO NOT PURCHASE FROM RSNAV.COM IF YOU DO NOT AGREE OR HAVE A DOUBT ON THE TERMS AND CONDITIONS ABOVE AND IN RSNAV.COM WEBSITE.

revised on and in force from July, 14th, 2020.



CUSTOMER SERVICE HOURS

Mon - Fri, 1:00 PM to 9:00 PM (U.S Eastern time)

Shippings and Customs

Shipping may take up to 45 days from the date of your order placement (Effective as April 2020 until worldwide logistics come back to normal before COVID-19).

Customs and duties are not included in the price and shipping unless explicitly noted. For EU, custom charges are averagely €80~180 depending on country, unless chosen with Delivered Duty Paid option. 

RSNAV supports an Open Pilot project of Level 2 Self-driving system for Audi flexray vehicles